Wallet FAQ

How to switch to Matic mainnet?
Assuming that you have already added the network and custom RPC for Matic mainnet in your Metamask wallet here is how you can switch: Open your Metamask w...
Tue, 24 Aug, 2021 at 3:43 PM
I have deposited WETH but I don’t see it on Metamask. What do I do?
You need to manually add the custom token address of WETH to Metamask. Open Metamask and scroll down to click on add tokens. https://lh6.googleusercontent...
Wed, 30 Jun, 2021 at 5:52 PM
Can I send my tokens from Matic to any other wallet/exchange ?
You cannot directly send tokens from Matic UI to Exchange/wallets. You have to first withdraw from Matic to Ethereum and then send it to your exchange addre...
Wed, 30 Jun, 2021 at 5:54 PM
My transaction is pending for too long, what can i do?
Transactions on the blockchain might be dropped due to a low gas price being set when submitting the transaction. They may also be dropped when there is a s...
Wed, 30 Jun, 2021 at 5:58 PM
Which wallets are currently supported?
Currently, only these wallets are supported with Polygon Mainnet: 1. Metamask 2. Coinbase (Connect with Mobile wallet) 3. Trustwallet (Not compatible ...
Thu, 28 Apr, 2022 at 7:46 PM
What all information should I provide when I create a ticket?
Please provide this information while creating a new ticket: 1. Wallet address 2. Link of the Transaction hash (If exists) 3. Name and amount of the t...
Fri, 29 Apr, 2022 at 11:25 AM
What are the uses of Polygon Web wallet?
You can do these kinds of transactions using the Polygon Web wallet: 1. Withdraw funds directly from the Polygon Mainnet to the Ethereum Mainnet using t...
Sun, 1 May, 2022 at 12:36 PM
Checkpoint arrived but I want to cancel my transaction
Please note that once the withdrawal transaction is initiated on the Polygon Mainnet, then unfortunately it can't be canceled or reverted. In withdraw...
Thu, 28 Apr, 2022 at 7:45 PM
Gas Fee is Too High, can I cancel my transaction?
Unfortunately, we can not cancel the withdrawal transaction once tokens are burnt from the Polygon Mainnet. In other words, it is impossible to cancel a tr...
Fri, 29 Apr, 2022 at 11:30 AM
I have transferred funds directly to an exchange from the Polygon.
Unfortunately, funds once transferred to any exchange from the Polygon Mainnet can't be reverted by us. Direct transactions from Polygon to any exchan...
Thu, 28 Apr, 2022 at 8:11 PM