FAQ

I am not able to login, what do I do?
https://docs.matic.network/docs/validate/delegator-faq/#my-metamask-is-stuck-at-confirming-after-login-what-do-i-do-or-nothing-happens-when-i-try-to-login
Wed, 30 Jun, 2021 at 6:01 PM
Does Matic support hardware wallets?
Yes, hardware wallets are supported.
Wed, 30 Jun, 2021 at 6:01 PM
What can I do with my Matic wallet?
Send funds to any account on Matic. Deposit funds from Ethereum to Matic (using the bridge). Withdraw funds back to Ethereum from Matic (also using the b...
Wed, 30 Jun, 2021 at 6:02 PM
My token is not visible in the list. Who should I contact?
Reach out to the Polygon team on Discord or Telegram and get your token listed. Before that, ensure your token is mapped. If it is not mapped, please raise ...
Wed, 30 Jun, 2021 at 6:03 PM
What are some best practices to follow?
When you want to send funds from Matic to Ethereum, use the withdraw functionality. Do not use the send functionality. This will lead to a loss of funds. ...
Wed, 30 Jun, 2021 at 6:04 PM
What do I do if the deposit is confirmed but the balance is not getting updated?
It takes 7-8 minutes for the deposit transaction to complete. Please wait for some time and click on "refresh balance".
Wed, 30 Jun, 2021 at 6:35 PM
What should I do if the checkpoint is not happening?
Checkpoints sometimes take more than 45 minutes to 1 hour based on network congestion on Ethereum, we suggest waiting for a while before raising a ticket. ...
Wed, 30 Jun, 2021 at 8:12 PM
I am trying to withdraw, but the challenge period is taking more than 7 days, how long should I wait?
It can take a bit more than 7 days sometimes. Kindly wait or reach out to the Polygon team if it's taking too long at https://wallet-support.matic.netw...
Wed, 30 Jun, 2021 at 7:23 PM
Is it possible to cancel a withdraw transaction?
No, you have to complete the next steps. If the current gas price is too high, then please wait and try later when the price goes down.
Wed, 30 Jun, 2021 at 7:36 PM
Why is there a 7 day challenge period?
Plasma bridge comes with a plasma security challenge period of 7 days in which anyone can challenge the transaction that has happened on Matic.
Wed, 30 Jun, 2021 at 7:38 PM